Privacy Policy

BBC Children in Need Privacy Policy


We receive or collect personal information about you when you interact with us.  This is a summary of how we use information about you when you use our websites, make donations, get involved in our fundraising and campaigns or when you get in touch with us.  You can read our full Privacy Policy here.

We will use your information for a number of purposes, including the following:

· to send you newsletters or fundraising packs (unless you didn’t sign up or you tell us you no longer want to hear from us) or    anything you've bought from our shop;

· to process your donation, payment or refunds;

· to tell your story, promote our fundraising and charitable aims;

· to contact you about any submission or content you provide, to provide encouragement for your fundraising activities or deal    with your queries;

· to manage any entries you make to our prize-draws, competitions, auctions or events;

· to allow us to better understand you and our fundraiser base and to tailor and personalise our communications with you to your   specific interests or preferences;

· where you have told us you are fundraising with an educational establishment, to support and encourage your fundraising;

· to keep the information we hold about you accurate and up-to-date by checking information held by other organisations like   Experian and Royal Mail;

· to create and review statistics which will help us to run our charity and comply with the laws and regulations that apply to our    charity.

We also use cookies on our websites and tracking technologies in our e-mails which we use to remember your preferences and measure the effectiveness of our campaigns.  You can read more about these in our main website Cookie Policy and read below for the Cookie Policy for this shop website.

We will never sell your personal information or share it with other parties for their own marketing purposes.

However, we can’t run our charity or fundraise without involving other people.  We may share your information with:

· other people who help us provide our events, websites, donation platforms (such as justgiving and BTmydonate), payment     processors (such as PayPal), marketing, PR, market research and the other events and services we provide;

· organisations who help us to keep the information we hold about you accurate and up-to-date such as Experian and Royal Mail;

· the BBC e.g. to contact you about any fundraising activity or story you’ve sent to us;

· other members of our group of companies such as Children in Need Limited which runs our online shop;

· the public if you have given us consent to do so;

· where you have told us you are fundraising with an educational establishment, with our schools’ partners (if any).

There may also be times when we need to share your information in order to comply with the law or investigate any allegation of wrongdoing which may involve your information being shared with the police, law enforcement and fraud prevention agencies.  If there are issues which require advice from our lawyers, accountants and other professionals, we may share some of your personal information with them, but only when it is absolutely necessary for them to advise us.
We will always seek to store your personal information in the UK. However, on some occasions, the information we collect may be transferred to suppliers who may store and use such data at premises in other countries.  For example, our virtual fundraising platform use servers based in the USA.  We will always ensure that we maintain appropriate safeguards with our suppliers so that your personal information is subject to the same standards and protections as apply to us when we are processing your personal information in the UK.

You can stop all communications from us about our newsletters, fundraising campaigns and events at any time by using the “unsubscribe” details we include in each communication or by contacting us here

If you would like to find out more about how we use your information and your rights over your information, read our full Privacy Policy.

Version 3, October 2018