Delivery & Returns

Delivery

Currently, we are only able to deliver orders to addresses in the UK and Northern Ireland. This includes the Channel Islands and The Isle of Man. 

Our postage now varies depending on the value of the items ordered. We aim to dispatch your order on the most cost-effective service for both us and of course yourself.

Your postage cost is clearly stated prior to you checking out.

Once your order is dispatched from our warehouse you will receive an email informing you of this. If any tracking numbers are available for your order then this is where you will find them. This is the most accurate way of tracking your order.

We would ask that if you haven't received a dispatch email after 10 working days then please contact us via the "Contact Us" form which can be found HERE

Please note that deliveries to the below postcodes may take a little longer:

Scotland

AB 30-38, AB 41-56, FK 17-99, G83, HS 1-9, IV 1-99, KA 27-28, KW 1-17, PA 20-78, PH 15-99, ZE 1-3

Northern Ireland

 BT1-BT94

Channel Islands 

JE1-JE9, GY1-GY9 

The Isle of Man

IM1-IM99

The Isle of Wight

PO30-PO41

The Isle of Scilly

TR21-TR25

Delivery outside of the UK & Northern Ireland

At this moment in time, we are unable to deliver outside of the UK and Northern Ireland.


Refunds and Exchanges

               

Public fundraising orders

We want you to be completely satisfied with your purchase(s) but if you’ve just changed your mind, then let us know within 14 days starting on the day after you receive your items and we’ll provide a refund. To do this please fill in the form on the bottom of your dispatch note and we will process your refund within 14 days of receiving the item back at our warehouse.

 

If your order has arrived and is faulty for any reason, then again, please fill in the relevant part of the returns section on the dispatch note and return to us.

 

We would advise that any returns are sent via a tracked service as we cannot be held responsible for items lost in the postal service. Please email your proof of postage to Pudsey@bbc.co.uk for any faulty items and we will add this to your refund total.


Please return all items to:

Pudsey Returns

PO Box 504

Leicester

LE94 0AE

In both instances above we’ll process the returned item and arrange your refund or replacement. You can expect a refund in the same form of payment originally used for purchase within 14 days of us receiving your items or proof that you’ve sent them to us.  For full terms and conditions on returns see here.

 

School fundraising orders

Please note that we are unable to accept any returns unless the item(s) is faulty. If your item is faulty then please return the items to us, using the returns form in the dispatch note, at:

Pudsey Returns

PO Box 504

Leicester

LE94 0AE


Please state if you would like a refund or an exchange on the item and we will arrange your refund or replacement. You can expect a refund in the same form of payment originally used for purchase within 14 days of us receiving your items or proof that you’ve sent them to us.

We would advise that any returns are sent via a tracked service as we cannot be held responsible for items lost in the postal service. Please email your proof of postage to Pudsey@bbc.co.uk for any faulty items and we will add this to your refund total.

 Please do not send any correspondence to this address- should you wish to contact us about any other matter, please use the "Contact Us" form HERE or email Pudsey@bbc.co.uk 

Any donations that were included within your original order will only be refunded if you specifically request this, please highlight this in your returns form or alternatively, please inform us using the Contact Us form.

In the unlikely event that our Customer Care team are unable to resolve your complaint, and you are still not satisfied following the conclusion of our complaints handling procedure, then you may refer your complaint to the EU Online Dispute Resolution platform which is available at https://ec.europa.eu/consumers/odr

Exchanges

When you receive your delivery there will be a delivery note included. On the back of this, there is a section allowing you to tell us whats wrong with the product and if you would like an exchange or a refund. In terms of exchanges; we are only able to exchange for an alternative size and should you require a different style then please ask for a refund and re-order your desired t-shirt.