Unfortunately, you won't be able to track the status of your order. You will receive an email to confirm that your order has been dispatched. All orders are processed by standard delivery which can take up to 5-7 days to arrive. If 7 working days has passed and your order still hasn't arrived please email email@example.com quoting your order number.
If you order online you have the legal right to cancel your order within 21 working days of receipt of the goods. You will only be able to exercise this right if you return the goods you ordered at your own cost and in their original packaging. For further information on cancellations, please refer to our Terms & Conditions.
Unfortunately once you have placed your order we will not be able to alert our fulfilment team in time and so you will still receive your order. Upon receipt you can however return unwanted goods for a refund, provided the goods are returned unopened and in their original condition.
We use the latest in Secure Server Technology to ensure that all personal and transactional information is protected to the highest standards. For more information, please refer to our Privacy & Data Protection policy.
You can buy the BBC Children in Need merchandise through our online shop. There is also a range of merchandise available from our Corporate Partners. Click HERE to find out more.
We will refund postage, including the cost of returning an item to us, where the item is faulty. As a charity we try to minimise costs as much as possible and therefore we are unable to refund postage where items are not faulty.
Click HERE for information about returns. Unfortunately we cannot process exchanges - you will need to return your unwanted item and reorder any new items. For further information on your rights for a refund, please visit our Terms & Conditions.
Can't find the answer? Contact us