Delivery & Returns
Our postage is £4.25, no matter what you order! Your order will be despatched as soon as possible, at the latest on the next working day.
If you order up to £5 in value, your order will be despatched via 2nd Class post. Order above £5 will be despatched via courier on a signature delivery service. Once your order has been despatched you will receive a confirmation email which will include tracking details for your order. Please wait at least 5 working days to receive your order. If orders haven't arrived within 10 days, please contact the Pudsey Team.
Returns & Refunds
We want you to be completely satisfied with your purchases. If you are not completely satisfied with any items you ordered, just return it, in the original packaging, within 30 days of the date of receipt and we will refund your money.
Only faulty items will be accepted in opened packaging.
When you send your item back to us, we’ll process the return item and arrange your refund. You can expect a refund in the same form of payment originally used for purchase within 28 days of us receiving your items.
To request a refund any items, please complete the ‘Refunds and Exchange’ section on the Delivery Note included in your order and return this with your items to the address below.
CiN Merchandise Returns
PO Box 504
Please do not send any correspondence to this address- should you wish to contact us about any other matter, please email Pudsey@bbc.co.uk
We will process refunds as quickly as possible and within 7 days of receipt.
Unfortunately, we cannot provide exchanges for a different product; you will need to re-order any new products separately.